Frequently Asked Questions

Find the Answers Here

GENERAL

How do I organize my move?

So you found a new place! It's all wonderful and exciting until you start to think about how much stuff

you have. Here are a few things you can do to make your move easier:

Pack an overnight bag containing all the essentials. Chances are, you'll be too tired to unpack your things.
Pack the items you will need FIRST in a clear plastic bin. This includes things like a box cutter, paper towels,
trash bags, eating utensils, select cookware, power strip, phone chargers, toilet paper tools etc.
The clear bin allows you to see inside; it also separates itself from all of the other cardboard boxes.
Wrap your breakables (dishes, glasses, etc.) in clothing to save on bubble wrap.
For extra padding, pack your glasses and stemware in clean socks.
In addition to labelling what's in your boxes, add what room they'll be going into as well.
Make a list, Have plenty of supplies, Utilize wardrobe boxes, Strategize wardrobe box use, and Color coordinate.

How long have you been in business?

Mr. Nice Guy Movers has been around since 2005 and we continue to provide top-notch service at affordable prices.

What is the best day of the week to move?

The best day to move is in the Mid Month, as our rates are lower. In general, MID MONTH rates start the 2nd week of the month and end the second last week

of the month. MONTH END is the first and the last week of the month though actual dates vary each month.

How far in advance should I plan and book my move?

As we work on a first come, first serve basis the earlier you can book your move the better your chances that we will be available. We generally recommend booking at least one month in advance. With that said, we have worked with people who needed to move within a week or even a day so it’s always a good idea to fill out our online form to get an estimate. We will get back to you as soon as possible to let you know if we can help or not.

Bad weather can affect the delivery window as roads might be blocked in severe weather conditions. Also raining or snowing may affect the loading and unloading time.

A full-service move is just what it sounds like. You get everything from packing to disassembling to the actual moving. Naturally, this will cost you more as the

movers have to spend more time doing everything for you! However, if you don’t have the time to pack yourself and you have the money, it’s a great option.

We provide services in Calgary and surrounding areas of Alberta.

PRICING

We provide basic disassembly/assembly of furniture items such as bed frames, dining tables, etc. We do NOT assemble/disassemble items such as Murphy beds, IKEA wardrobes, couches, or other pieces of furniture that require specialized tools. We will also wrap all of your furniture items in blankets to prevent damage, cover your mattress in a plastic mattress cover that you can buy, provide three wardrobe boxes to you on a rental basis, and will provide the necessary equipment like tape, tools, shrink film, and dollies. Even if you decline these complementary services, it will not affect your total cost so you might as well take advantage of them! Any packing materials required beyond what we provide such as masonite boards, wall protection, and floor protection will incur an extra charge. While you can pack these, we suggest you keep all legal documents, jewelry, and currency on your person to ensure they don’t get lost or damaged.

We generally charge an extra for moving supplies, Major appliances, Safes, Gym equipment, Pianos, etc. Call to inquire.

We accept cash, debit or credit cards. We do not accept PayPal, or checks. Please note that paying by credit card may result in a 5% merchant fee that will be added to your bill.

Travel time is added to cover the time spent travelling between the mover’s warehouse to your old apartment and then back to the warehouse from your new apartment. This fee is already included in your estimate as Travel Time. This is a flat fee so you don’t have to worry about it changing in the final invoice.

Please provide any cash payments to the Foreman/Lead movers. You will be given a receipt of your cash payment for your records.

Yes! we recommend tipping the crew 15-20 percent of the total cost of the move. You can pay the tip in cash or with your credit card.

Once you have paid the deposit, you will be charged the remaining balance after the move has been completed.

The material charge listed on your quote is an estimate as it can not be calculated until the movers have arrived at your location. The charges can be applied to things like moving supplies, major appliances, Safes, Gym equipment, Pianos, etc.

We work on a first-come, first-serve basis. The estimate is valid for as long as we have moving slots available for the day of your move. In order to lock down the quote, you will need to confirm the date and pay a deposit.

We provide a flat rate for our delivery services and hourly rates for our moves that are broken down into 30-minute increments. So if your move will take 2 hours and 45 minutes, we will round up to 3 hours. Please note that the price quote that we provide to you is our minimum charge and not the actual cost of the move. The minimum price will always be charged even if the move is completed faster than the estimated hours. Please note that even if you reduce or add a couple of items to the move it will not impact the rate. With that said, if you add enough items to impact how long the move will take, this will affect the final cost so it’s always best to be as accurate as possible when providing details of your move.

In the event that you need to reschedule your move, we can accommodate your rescheduling only if the new date is available. If you choose to cancel your move or are unable to move on the date you scheduled, your deposit will be non-refundable. This is to cover our loss that could have been booked by other customers.

PROTECTION & INSURANCE

We will wrap your furniture in moving blankets to avoid damage.

We highly suggest you label any boxes or items as fragile so that we know to handle them with care.

We will then make sure to load it properly in our truck to ensure nothing gets crushed.

Will inclement weather affect the moving process?

What is a full-service move?

What parts of Calgary do you provide your services in?

What is included in my move?

Are there any other fees I need to worry about?

What forms of payment do you accept?

What is the travel time included in my estimate?

If I’m paying cash, who do I give the money to?

Should I tip the moving crew?

When will I be charged for the move?

Why is the material charge an estimate?

How long is the estimate valid for?

Do you provide a flat rate or are your rates hourly?

What if I need to reschedule or cancel my move?

How will you protect my furniture?

How will you protect my fragile items?

Is Mr. Nice Guy Movers Licensed and Insured?

What happens if you damage the buildings when you move?

What kind of protection do you offer should my belongings get damaged?

Yes. we are licensed with the City of Calgary, Alberta and insured.

Our foreman will contact the building management to let them know and then work out a payment.

Our customers are protected by the Provincial Conditions Of Carriage Regulations. Our liability only extends to items that are physically damaged while under our care, control, and custody. If you would like additional coverage for your belongings, you should check with your insurance agent to find out if you have alternate insurance on your household possessions that provides complete, all-risk protection during loading, unloading, transportation and storage.

What happens if your company gets a parking ticket during the move?

You don’t have to worry about it, unless it is your car who got the ticket.

How do I pack my boxes so nothing gets damaged?

Here are a few guidelines:

Keep similar items in the same box
Use small boxes for heavy items like books
Use medium boxes for fragile items and electronics
Use large boxes for linens, sheets, and clothes
Your box weight should not exceed 50 pounds
Wrap your breakables (dishes, glasses, etc.) in clothing to save on bubble wrap.
For extra padding, pack your glasses and stemware in clean socks.
Pack by room and mark boxes so you and the movers know where they should be placed.
Pack an overnight bag containing all the essentials. Chances are, you'll be too tired to unpack your things.
The clear bin allows you to see inside; it also separates itself from all of the other cardboard boxes.
Pack the items you will need FIRST in a clear plastic bin. This includes things like a box cutter, papertowels, trash bags, eating utensils, select cookware, power strip, phone chargers, toilet paper tools etc.

During & After The Move

What time will the movers arrive?

This will be determined by the customer's schedule. For example, if the move is booked at 8 AM, the movers will arrive between the hours of 8 and 9 AM.

What is a delivery window?

A delivery window is a window of time when we will move all of your belongings from your old place to your

new one and is dependent on the size and distance of your move. You or someone else needs to present to accept the move to your new home.

How do I confirm my reservation?

In order to book and secure the moving date, provide your booking information with the deposit requested by our staff through E-transfer to: Info@mrniceguymovers.com. (We don't accept credit card deposit payments, E-transfer ensures that all financial transactions are straightforward, traceable, and secure.) After we receive the deposit, we will send you confirmation by text or email that your move is booked and secured for the scheduled date and time.

What items should I leave for the movers to pack?

You should avoid packing odd-shaped items like lamps, glass tabletops, marble tops, etc. Just note that for any boxes that are not properly taped up, or sealed or crates with open lids are not accepted and we can not be liable for open contents.

If I don’t have a box for my picture frames, artwork, mirrors, etc. How should
I pack them?

We can customize the boxes you already have to wrap these items.

I need to store my belongings, do you have storage options?

Yes, we do. You can request an estimate for storing your items here.

Who do I contact after the move if I have any issues?

You can call us at 403-816-6000 or email us at mrniceguymovers@gmail.com.

Do I need to stay with movers while they work?

You or someone on your behalf (provide the name and contact information to us beforehand) will have to be there to meet the foreman and crew.

I have other questions not answered here.

Please call us at 403-816-6000 or email us at info@mrniceguymovers.com and we will answer your questions.